As the victim of a non fault accident you are legally entitled to the service we provide. The costs of any replacement vehicle provided, and repairs undertaken to your car if applicable are sent to the insurance company of the driver who caused the accident.
If your car is written off as a result of an accident that was not your fault we can help. We will arrange for a replacement vehicle to be provided to you. Provided you do not have access to a replacement vehicle yourself or you can replace your vehicle from funds available to you we aim to keep you in the replacement vehicle until you receive and bank a cheque from the third party’s insurance company.
Our fully trained Client Advisers will discuss the circumstances of your accident with you. At that time we will assess whether there is an identifiable negligent third party and if so will accept your claim.
A fully refundable deposit of £130 is payable upon receipt of the replacement vehicle. This deposit is taken to cover the cost of any speeding fines, parking fines or congestion charges that are notified to ourselves whilst you have the vehicle. The deposit can be paid in cash, by cheque or by credit card.
Unfortunately we are unable to assist you if the accident was your fault.
If your car can be repaired then we can arrange for this to be undertaken by one of our panel of garages. This means you do not have to make a claim on your own insurance which may result in the loss of your no claims bonus. The cost of the repairs and the inspection of your vehicle prior to repair will be recovered from the insurer of the fault driver.